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Need help right away? Create an account or sign in to get instant assistance from our team of experts. Whether you have questions about sales, web, billing, or support, we’re here to help you. With our fast and reliable support, you can get back to running your business in no time. Don’t wait, create an account or sign in today and experience the best support in the industry!

What clients say.

It was a wonderful experience working with Warwick. I have a website that resembles me and my brand. I definitely recommend trusting them with your brand
Angela de Villiers
Angela de Villiers
2024-01-31
Warwick has been quick and professional, helping to develop the brand and website of our charity - altogether a pleasure working with him. Chairman Pro-Vision International UK.
Jack Ingle
Jack Ingle
2023-10-12
IWS Team is amazing , professional and humble. They always deliver on their commitment if not exceed the expectations.
Henri Mpho Msiza
Henri Mpho Msiza
2023-09-01
Phenomenal team they know what you want what you need they truly go out their way to ensure you are happy i would with out a doubt recommend them no matter how big or small they make it happen
Heindrich Rootman
Heindrich Rootman
2023-05-25
Very efficient team, who are willng to ensure your site goes ubove your expectations
Bobby Boshoff
Bobby Boshoff
2023-05-25
The team at IWS are amazing and its truly a pleasure working with. Their commitment to executing our vision and making sure that our projects at the hillsong africa foundation and ihub africa is exemplary. I would recommend their services to anyone looking for expertise, attention to detail and great customer service.
Tarren Olckers
Tarren Olckers
2023-03-17
Your team is impressive! Your patience, creativity and efficiency are appreciated. Excited to see all that is in store for 2023. Thank you.
Marche Olivier
Marche Olivier
2022-12-19
Have been amazing work with the team, they are efficient a d creative.
Caroline Headrick
Caroline Headrick
2022-12-19

Common Questions.

How long will the website design process take?

From the time we get all your content from you the client (images, text, logos, videos and pay gateway information) it will take 5-7 days for your first site preview.

Can I cancel my packages?

We will do our best to help you get the site of your dreams and we never ever want to see a client go, but if you just not able to continue to pay for your package for any reason,  Please call us and we will work something out.

What is Monthly Security Updates?

These involve updating your website plugins, themes and Captcha.

What is the 30 min / 1 hour Monthly Content Updates?

The monthly update time ie: 30 min or 1 hour monthly content updates will be used for content changes to your website. This would include new blog posts, change of contact information or other content, updating images / videos.

How quickly can I have issues resolved so that I don’t loose business?

Depending on the complexity of the issue, turnaround times on technical issues range from same day (a matter of an hour or less) to as many as 24 hours.

What is Automated Recurring Billing? How does it work?

Automated Recurring Billing is a requirement on all website subscriptions packages where an ongoing monthly invoice is issued. All our subscription packages make use of automated recurring billing. Clients who have elected to go with the monthly packages accept the terms of recieving monthly automated payments from iWeb Services upon making thier first payment. For more info refer to our Terms & Conditions

How do I get help or support?

Once you become a client, you will have access to our client portal. In this section you can view or manage all your invoices, services and you can submit tickets from your client area.

Can I sell my products on my website?

The commerce option is available on the business package. This will give you all the needed features to be able to sell your products safely online.

What happens if I have an existing domain and or hosting package?

Thats no problem at all. We will point the domain to us – and with the c panel / WordPress admin access – we will develop your site.

I have text content for my site, but no logo or images - what do I do?

We can assist you with any part of the creative process for your site. We have working relationships with graphic artists, video editors, copy editors and photographers who are able to help you with content for your site. These services will be charged out at an additional cost to the client.

What is a late payment reactivation fee?

A reconnection fee of R50 will be payable in the event of services being suspended (due to non payment) for a period of 7 days or longer. This payment will be required to be made in advance of the reconnection of services.

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